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Terms and conditions

“Andersons” means Andersons Inverurie Limited. “the Conditions” means the conditions specified herein. “Contract” means the individual, firm or company contracting with Andersons Inverurie Limited. “Goods” means goods the subject of a contract between Andersons Inverurie Limited and the Customer. “Order” means an order for “Goods” a “supply means a supply of Goods under a Contract.

Our company is founded on a tradition of quality products and service, and we want to ensure that your order proceeds smoothly. The conditions below are intended to clarify the details crucial to achieving this end. Please do not hesitate to contact us if you have any queries at any stage.

Payment Terms

A deposit (minimum 25%) is required before the order can be placed with the supplier. If you are using any of our credit facilities the paperwork must also be completed at the time of order. Any balance becomes due as soon as we contact you to advise that the GOODS HAVE BEEN RECEIVED INTO OUR WAREHOUSE. 

The price quoted is subject to any change in VAT that may occur prior to delivery.

Delivery/Installation

DELIVERY is free on orders over £1,000 within the North East of Scotland and will normally be within 14 days of the goods arriving in our warehouse.

On orders under £1,000, a charge of £25 will be made for delivery within the North East of Scotland. Any deliveries out with the North East of Scotland will be subject to transport costs. 

It is the customer’s responsibility to ensure that there is adequate access for delivery especially of bulky items. If you are in any doubt about this, our transport department can arrange inspection and assessment at a charge of £25.00. Andersons of Inverurie cannot be held responsible for damage caused by transporting bulky items above ground level. 

Our Storage space is limited and should you wish to defer delivery in excess of one month (from the date we advise you of the arrival of your goods) a storage charge may apply.

INSTALLATION (carpets, flooring, fitted furniture etc.) is by our specialist installation teams and will be arranged for a convenient date by the department concerned. Please be aware that skilled trades are involved and at peak times our installers may be committed some time ahead.

Delivery – Additional Services

We will strive to accommodate any request for timed deliveries or any required outside our van area or normal working hours. As these frequently require extra vehicles and staff, additional charges will apply. Please ask for a quotation.

Cancellations or returns

If you are in any doubt about your order, you should advise us within 24 hours. 

Cancellations or returns of made-to-order / special orders

Should you wish to cancel your made-to-order / special order product for any reason, it's unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the order value. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty. This does not affect your statuary rights.

In the event of an order being cancelled when the original payment method was by American Express, their charges shall be deducted from any amount re-payable.

Care of Your Purchase

We want you to enjoy any product purchased from us. Please take time to read the care pack that accompanies this order or is delivered with the goods as it contains vital information to ensure that you get the best from your purchase. We are always happy to answer any specific questions you may have about care and maintenance.

Do you have a question, or need some help?

Fill in the form below, and a member of our team will be in touch.