Terms of service

“Andersons” means Andersons House Furnishers (Inverurie) Ltd. “the Conditions” means the conditions specified herein. “Contract” means the individual, firm or company contracting with Andersons House Furnishers (Inverurie) Ltd . “Goods” means goods the subject of a contract between Andersons House Furnishers (Inverurie) Ltd and the Customer. “Order” means an order for “Goods” a “supply means a supply of Goods under a Contract.

Our company is founded on a tradition of quality products and service, and we want to ensure that your order proceeds smoothly. The conditions below are intended to clarify the details crucial to achieving this end. Please do not hesitate to contact us if you have any queries at any stage.

Payment Terms

A deposit (minimum 25%) is required before the order can be placed with the supplier. If you are using any of our credit facilities the paperwork must also be completed at the time of order. Any balance becomes due as soon as we contact you to advise that the GOODS HAVE BEEN RECEIVED INTO OUR WAREHOUSE. 

The price quoted is subject to any change in VAT that may occur prior to delivery.

Delivery/Installation

A charge of £45 will be made for delivery within the North East of Scotland. Any deliveries out with the North East of Scotland will be subject to transport costs. 

It is the customer’s responsibility to ensure that there is adequate access for delivery especially of bulky items. If you are in any doubt about this, our transport department can arrange inspection and assessment at a charge of £50. Andersons of Inverurie cannot be held responsible for damage caused by transporting bulky items above ground level. 

Our Storage space is limited and should you wish to defer delivery in excess of one month (from the date we advise you of the arrival of your goods) a storage charge may apply.

INSTALLATION (carpets, flooring, fitted furniture etc.) is by our specialist installation teams and will be arranged for a convenient date by the department concerned. Please be aware that skilled trades are involved and at peak times our installers may be committed some time ahead.

Delivery – Additional Services

We will strive to accommodate any request for timed deliveries or any required outside our van area or normal working hours. As these frequently require extra vehicles and staff, additional charges will apply. Please ask for a quotation.

Cancellations or returns.

You can return your online order of products within 14 days of delivery(exclusions apply for made-to-order/special order products).
Please find specific information for both faulty and non-faulty returns below.
For details on returning made-to-order / special order please refer to section titled "Cancellations or returns of made-to-order / special order".

If your item has arrived damaged or faulty, please notify us via our self serve portal HERE within 14 days of delivery to explain the issue and if possible share photos.

A member of our customer care team will then be in touch to arrange the return and/or replacement of your item.

We will refund you the full price of the faulty item and your delivery, and you will not have to pay for the return of this item. Your refund will take place no longer than 14 days of the goods having been returned and inspected by our customer care team.

If your item is not faulty, but you wish to return it, please  notify us via our self serve portal HERE  within 14 days of delivery.

You can also choose to return the item to our store in Inverurie.

We will refund you the full price of your item, including the standard delivery charge. The delivery cost for the item being returned will not be included. Your refund will take place once the goods have been returned and inspected by our customer care team.

Items must be returned in their original packaging complete with labels and/or swing tickets intact and attached.

Please note that for hygiene reasons, we cannot accept the return of certain items which have been opened (e.g. mattresses, bed linen, pillows, rugs).

Cancellations or returns of made-to-order / special order

If you are in any doubt about your order, you should advise us within 24 hours.  Once Manufacture of any special order has commenced we are committed to take the goods concerned. We regret therefore that goods ordered or cut specially cannot be returned. This does not affect your statutory rights.

Should you wish to cancel your made-to-order / special order product for any reason, it's unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 25% of the order value. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty. This does not affect your statuary rights.

In the event of an order being cancelled when the original payment method was by American Express, their charges shall be deducted from any amount re-payable.

Care of Your Purchase

We want you to enjoy any product purchased from us. Please take time to read the care pack that accompanies this order or is delivered with the goods as it contains vital information to ensure that you get the best from your purchase. We are always happy to answer any specific questions you may have about care and maintenance.

Difference in Finish

We make every effort to ensure images of fabrics and finishes are represented accurately online, however due to technical limitations of screens, colours will may not appear as they do in real life, where you are seeking to match colours please contact us for a swatch. We cannot accept refunds in the case of fabrics/finishes not matching.

Error in Price

If we discover an error in price we will update the showroom and online store soon as possible. If you have placed an order and we notice an error in the price of the Product(s) ordered, we will notify you of this error and give you the option of continuing to purchase the Products(s) at the correct price or cancelling your purchase of the relevant Product(s). We will not process your order until we have your instructions.