There are many different types of bed available on the market today. We recommend that if required, sprung mattresses are turned on a regular basis, monthly for the first three months and then quarterly to ensure even settling of the fillings within. It is normal during the first few weeks of usage for the fillings to settle unevenly but this will even out over time and is not detrimental to the mattress. Mattresses can compress during transport and initially appear short, but the mattress will spread after a brief period to its correct length.

Visco-elastic and Latex Beds

Most non-spring beds such as Dunlopillo mattresses do not need turning over, but can be rotated if required to even out any wear. It is normal to notice body indentations in this type of mattress.

Zip and Link Sets

Zip and Link mattresses and bases are usually fitted with a zip to both faces of the mattress. It is important to unzip these when turning or transporting.

Do’s and Don’ts

• DO turn your mattress regularly – firstly head to foot and then completely over.
• DO remove dust and fluff from your mattress by brushing with a soft brush.
• DON’T consistently sit on the edge of the mattress as this places extra stress on the edge springs and borders and can cause flattening of the edges.
• DON’T vacuum the surface of your mattress as this can disturb the filling and pull fibres through the mattress.
• Mattress protectors can be purchased from Andersons giving extra protection against stains and soiling.

Electrically Operated Chairs and Beds

Make sure that the chair or bed is plugged in and the power (mains switch) is on. Ensure that the mains cable is free from damage or obstruction and entanglement with the chair or beds operational positions. In the event of the chair or bed being switched off or a power cut, the mains plug is sometimes fitted with a green reset button which will reset the motor. If your chair or bed is still inoperable, do not attempt to carry out any repairs, please consult the store. Do not sit on either end of the bed when in the raised position as this could strain the mechanism.

Bedroom Furniture

Floors need to be level when fitting and assembling wardrobes and large cabinets and this is the customer’s responsibility. We have on occasion been able to help in levelling wardrobes where floors are not level, however, this can be time-consuming and there may be extra cost involved. When ordering units with lights or electrical fittings please ensure that there is a power socket close to the unit. We supply the cable and plug into a standard UK power supply. We regret that our fitters cannot take on any electrical work, we are happy to liaise with a customer and customer’s electrical contractor when installing furniture but would need prior knowledge of this to avoid delays/added cost.


Shading/Pile Reversal

Through use and in time, all carpets will flatten to a certain degree and as a result, cut pile carpets will tend to shade in the same way that velvet curtains and fabrics do. This is called ‘shading’. The degree of noticeable shading will depend upon the amount of design in the carpet together with the depth of colour. A plain carpet is more likely to show greater shading than a darker, heavily patterned carpet as the design will distract attention from the shading. This effect can vary given the local lighting conditions and traffic. Sometimes a ‘watermark’ will appear for no apparent reason, this phenomenon is attributed to site conditions, is inherent in all pile carpets and is not a fault of manufacture or installation.

Shading is caused because the tufts throughout a newly laid carpet are almost parallel with each other, any inclination being regular and in the same direction. After a period of time, the tufts will gradually assume a greater slant in the areas of most use and thus expose their sides to the light. The sides of the tufts are now reflecting more light than the tips and will appear lighter in colour. This is known as ‘pile pressure’ and there are no hard and fast rules as to when this will occur and to what extent. It is simply a natural characteristic of all cut pile materials.

Please note that samples shown or supplied may not be from the batch that is eventually fitted. Whilst flooring supplied will be manufactured within fine tolerances, some variations of shade and finish are possible. A wider variation should be expected with ‘Berber’, yarns, natural flooring and wood. Please advise us if colour matching is critical to your furnishing scheme.

Vacuum at least once a week (or more in areas of heavy footfall). This will keep the pile clear of dirt and grit and keep the pile fresh.

Shedding and Piling

In the same manner as with fabrics some carpets can pill. This is perfectly normal and can be removed. Please contact the Carpet Department for more details.

Carpet Protection

We are happy to provide a stain guard carpet protection service to help protect your investment. Please contact your carpet Sales Advisor for more details.

Wooden Flooring

As with any genuine wood product wooden flooring will move slightly in your home atmosphere. When fitted a wooden floor is left with a gap around the edge of the room to allow for shrinkage or expansion. This gap is usually concealed by a quadrant beading. Laminate flooring is less prone to movement.

Soft Furnishings

Unlined Curtains

Some unlined curtains are suitable for washing but there is always a risk of loss of finish and body of the fabric. There are several ‘washable’ fabrics available but they do not guarantee no shrinkage. If curtains must be washed, remove all hooks and loosen the heading tapes before washing. Tiebacks and hand made headings use stiffened buckram in construction; it is not advisable that these be washed.

Lined Curtains

Lined and interlined curtains are not suitable for washing. Dry cleaning will also risk damage to your curtains as lining, interlining and fabric may all react differently to the cleaning process. Brown watermarks and fading may also become more apparent after cleaning. To maintain the appearance of your curtains vacuum regularly to remove dust. Cover the nozzle with muslin, especially for silks or fine fabrics to avoid excessive pulling on the curtains.

Roman Blinds

The tapes/cords on the back of a Roman blind can often work loose. This is easily fixed by lowering the blind, ensuring that all the tapes are fully extended and adjusting the tape grips at the bottom to bring all the tapes back to the same length. If over time any of the components of your blind become faulty due to wear and tear we can offer a repair and re-setting service.

Steaming Curtains

Ideally creases should be allowed to hang out naturally. Steamers can be used but with care as the combination of heat and moisture can cause shrinkage. A steam iron held at reasonable distance from the fabric to allow the steam to work without causing dampness or overheating should be sufficient to ease creases or raise the pile of velvets and chenilles.
We can offer a curtain steaming and finishing service if you feel that your new drapes need that extra touch.

Fashion Fabrics

Modern fabrics are created using a wide variety of construction methods and fibre content. Some fabrics will enable soft fluid drape while others will create fuller bulkier or even ‘scrunched’ effects. Silks, metallic threads, wool, cotton and synthetics all have their own characteristics and behave differently. Some fabrics may have natural ‘slubs’.
Atmospheric and temperature changes can have an effect on how your curtains behave; for example there may be movement in the length of your curtains from summer to winter or curtain length may rise or drop if they are hung in front of a radiator. These characteristics are unavoidable and should not be seen as defects.